Shipping policy

At Chalet Store, every order is hand-packed at our Kuwait studio and dispatched as quickly as our team can.

📦 Important — High Demand Notice

We are currently experiencing very high order volume. Our small team is working hard to dispatch every order as fast as we can without compromising the care that goes into each one. Thank you for your patience — we appreciate every single one of you.

You will always receive a tracking link the moment your order ships.

---

1. Delivery within Kuwait

- Flat delivery fee: 2 KD across all of Kuwait, every order.

2. International Shipping (GCC + Worldwide)

- GCC Countries: Rates calculated at checkout.
- Worldwide: Rates calculated at checkout.
- Timing: Subject to courier availability and customs processing.

3. Payment Options

K-Net, Cash on Delivery, Visa & Mastercard, Apple Pay, Google Pay, Tabby (pay in 4), and Tamara (pay later). Choose at checkout.

4. Customs & Duties

International orders may be subject to import taxes or customs duties upon arrival. These charges are the responsibility of the customer.

5. Address Accuracy

Please double-check your shipping address before checkout. Chalet Store is not responsible for orders lost due to incorrect addresses provided at purchase.

6. Need help?

📩 Email: chaletshoes1@gmail.com
📱 WhatsApp: 56631360
📸 Instagram: @chaletstorekw
🕐 Hours: Sunday – Friday, 10:00 AM – 6:00 PM