Refund policy

At Chalet Store, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

🛍️ Returns

• You may request a return within 7 days of receiving your order.

• To be eligible for a return, the item must be unused, unopened, and in its original packaging.

• Items marked as final sale, hygiene-sensitive, or promotional items (e.g., Buy 1 Get 1 Free) are non-refundable.

💸 Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method within 7–10 business days.

• Shipping costs are non-refundable unless the return is due to our error (wrong item or damaged product).

🔄 Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange for the same item, please contact us at [your email/contact page].

📦 How to Start a Return

1. Email us at [chaletshoes1@gmail.com] with your order number and reason for return.

2. We will provide return instructions.

3. Once your item is received and inspected, we will process your refund or exchange.