We are currently experiencing very high demand, and orders are being dispatched as quickly as our small team can hand-pack them at our Kuwait studio. You will receive a tracking link the moment your order ships. Thank you for your patience — we appreciate it.

Delivery is a flat 2.5 KD across Kuwait. Orders over 15 KD ship free as a thank-you for stocking up.

Yes. We ship across the GCC and worldwide. Rates calculated at checkout. International orders may be subject to local customs duties.

Every order ships with a tracking link sent via email and SMS the moment it leaves our studio.

K-Net, Cash on Delivery, Visa, Mastercard, Apple Pay, Google Pay, Tabby (pay in 4), and Tamara (pay later). Choose at checkout.

Yes, COD is available across Kuwait. A small handling fee may apply at checkout.

Tabby lets you split your order into 4 interest-free payments. Tamara lets you pay later (up to 30 days). Both are available at checkout for orders above their minimum thresholds.

Unopened items in original packaging can be returned within 7 days of delivery. Hygiene-sensitive items (slime, putty, opened squishies) cannot be returned once opened. Email info@chaletstorekw.com or WhatsApp 56631360 to start a return.

Message us within 48 hours of delivery with a photo. We'll replace the item or refund you in full — shipping costs included.

Approved refunds are issued to your original payment method within 7–10 business days.

Yes — our squishies and sensory pieces are made from food-safe TPR and PU foam. They're stress-relief desk and car accessories first, kids' toys second. Recommended 3+.

Select pieces in our bakery range (croissant, cake slice, strawberry, marshmallow bear) are scented with food-grade fragrance. Each product page notes whether the item is scented.

Keep away from direct sunlight, sharp objects, and water. Wipe gently with a damp cloth if needed. Most pieces last 6–12 months of daily use.

A surprise pull from our 12-character mochi animal series. You don't know which character you'll get — each batch contains one secret rare. Pure unboxing energy.